Advanced Certificate in Digital Customer Experience Governance

-- viewing now

The Advanced Certificate in Digital Customer Experience Governance is a comprehensive course designed to empower professionals with the skills required to navigate the rapidly evolving digital landscape. This certificate course highlights the importance of customer experience governance in today's digital world, where customer expectations are at an all-time high.

4.0
Based on 6,389 reviews

4,408+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

With the increasing demand for exceptional digital customer experiences, this course is essential for professionals looking to advance their careers in this field. Learners will gain a deep understanding of the frameworks, methodologies, and best practices needed to design, implement, and manage effective digital customer experience strategies. Throughout the course, learners will acquire essential skills in areas such as customer journey mapping, voice of the customer (VoC) programs, user experience (UX) design, and data analytics. By the end of the course, learners will be well-equipped to lead digital customer experience initiatives and drive business growth in their organizations.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Digital Customer Experience (CX) Strategy: This unit will cover the development and implementation of a comprehensive digital CX strategy, including customer journey mapping, persona development, and CX metrics.

• CX Governance Framework: This unit will cover the creation and management of a CX governance framework, including roles and responsibilities, policies, and procedures.

• Voice of the Customer (VoC) Programs: This unit will cover the design and implementation of VoC programs to gather customer feedback and insights, including surveys, focus groups, and social media listening.

• Digital CX Measurement and Analytics: This unit will cover the use of data and analytics to measure and improve digital CX, including web analytics, customer feedback, and A/B testing.

• Digital CX Technology and Tools: This unit will cover the various technology and tools available to support digital CX, including customer relationship management (CRM) systems, marketing automation platforms, and AI-powered chatbots.

• Digital Accessibility and Inclusive Design: This unit will cover the importance of digital accessibility and inclusive design in delivering a positive digital CX, including web content accessibility guidelines (WCAG) and user experience (UX) design principles.

• Digital CX Training and Development: This unit will cover the training and development of staff to deliver a positive digital CX, including communication skills, problem-solving, and empathy.

• Digital CX Risk Management: This unit will cover the identification and management of risks associated with digital CX, including data privacy, security, and compliance.

• Digital CX Innovation and Future Trends: This unit will cover the latest trends and innovations in digital CX, including artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT).

Career path

The Advanced Certificate in Digital Customer Experience Governance is a valuable credential for professionals looking to excel in the rapidly growing field of customer experience (CX) and user experience (UX) in the United Kingdom. This certificate programme equips individuals with the necessary skills to orchestrate and optimise digital customer experiences, ensuring alignment with industry best practices and customer expectations. In this 3D pie chart, we visually represent the job market trends for roles related to this certificate programme. The data is based on the latest statistics and provides insights into the percentage distribution of various roles in the UK digital customer experience landscape. The chart reveals that Digital Customer Experience Strategists hold the largest share, followed closely by Customer Journey Analysts and UX Designers. The remaining roles, CX Data Analyst, Digital CX Consultant, and CX Technologist, are also essential contributors to this dynamic field. By understanding these trends, professionals and aspiring candidates can better position themselves to capitalise on the growing demand for CX and UX expertise. In addition to job market trends, it's worth noting that salaries for these roles are competitive and continue to grow. According to Glassdoor, the average salary for a Digital Customer Experience Strategist in the UK is around £60,000, while Customer Journey Analysts and UX Designers can expect to earn around £45,000 and £50,000, respectively. Demand for these skills remains high, with frequent openings for these positions across various industries. By earning the Advanced Certificate in Digital Customer Experience Governance, professionals can enhance their skill sets, increase their earning potential, and stay at the forefront of this exciting and ever-evolving field.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN DIGITAL CUSTOMER EXPERIENCE GOVERNANCE
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
}
SSB Logo

4.8
New Enrollment
View Course